Lead Partner Advisor
Location: , Remote, United States
Location Type: Remote
Salary Range: 75000 - 90000 USD Annually
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Description
POSITION DESCRIPTION:
The Lead Partner Advisor will manage client relationships, analyze customer inquiries, and be the main point of contact with our business partners across the organization. This is a high-visibility role in a fast-growing team with an opportunity to support and contribute to the business's operations.
This position will be based out of our office located in Irvine, CA with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.
RESPONSIBILITIES
- Support team manager to prioritize the business goals with the Jr. Advisors on the team as well as assist with new hire training of the Jr. Advisors.
- Build and maintain relationships with Tier 1 business partners.
- Exercise discretion and independent judgement to resolve customer issues and provide ongoing relationship support and respond to inquiries about products, prices, availability, product uses, and credit terms, and check for partner’s understanding and acceptance.
- Project manage key platform enhancements by developing business requirements and interfacing with EnFin enterprise stakeholders.
- Establish and maintain good rapport with all customers in a positive manner and anticipate their needs.
- Understand trends, analysis, data and manage business partner rewards and engagement programs.
- Identify opportunities for future business development and expansion.
- Manage and update sales change orders.
- Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed.
- Demonstrate agility amidst platform issues and communicate issues with partners in a sophisticated manner.
- Plan and execute business initiatives to improve efficiency in the sales operation under the general supervision of Director of Dealer Experience and Operations.
- Prepare project and productivity reports and ensure compliance with quality and safety requirements.
- Develop and maintain internal and external communication channels.
- Analyze and advise on employee, labor, vendor, and supplier contracts.
- Perform risk analysis to mitigate and manage risks.
- Analyzing consumer and competitor behavior through record keeping of voice of customer report.
- Assist executive leadership in managing product rollouts, customer communication, and new business development.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in business or other related field with a minimum of 5-7 years of work experience.
- 1-3 years’ work experience working in sales operations or customer service industry utilizing customer-relationship management (CRM) software programs.
- Advanced knowledge of business operations and project planning.
- Proficiency in analyzing budgets and preparing financial reports.
- Exceptional ability to identify future business opportunities and mitigate compliance risks.
- Results-oriented and proactive team player with good business acumen.
- Exceptional interpersonal skills toward efficiently communicating new business processes and procedures.
- Excellent organizational and multitasking skills working in a high-tech environment.
PREFERRED QUALIFICATIONS
- Master’s degree in business or another related field.
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation. | |||||||||||||||||||||||||||||||||||||||||||||||||||||
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The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.
*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.
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