Director, Credit Operations

POSITION DESCRIPTION:

The Director of Credit Operations involves both strategic oversight and hands-on management of Credit Operations to ensure efficient, compliant credit processing while enhancing systems and workflows for high-quality, scalable operations. Shape the vision by developing processing workflows, SOPs, and QC measures, and providing tactical guidance to engineering teams for scalable, automated solutions. Excel at working cross-functionally with Corporate Planning, Strategy, IT, Commercial, Risk, Operations team to achieve industry best practices and find innovative solutions that support organization growth. Drive production results from numerous third-party fulfillment partners, ensuring high-quality, on-time processing while building deep relationships and driving consistent results. Strong, principled opinions and a proactive approach to identifying and acting on opportunities. Uphold the highest standards to ensure process success on the platform.

This position reports to Sr. Director Strategy & Operations or any other senior personnel the President of the Company may designate. While this employment opportunity is eligible for remote work, hybrid or onsite work may be required for candidates residing within a commutable distance of any of our corporate offices in Irvine, CA; San Francisco, CA; and Teaneck, NJ. 

RESPONSIBILITIES

• Lead and proactively collect invoices from business and find innovative solutions to optimize the fulfillment infrastructure, including policy, process and system.
• Evaluate BPO strategy and requirements, and production effectiveness to support the overall growth of the organization.
• Maintain a comprehensive understanding of finance application processing regulations to ensure compliance.
• Develop and implement processing workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient credit processing.
• Establish a framework to monitor productivity standards and performance efficiency and ensure operations goals are met on a monthly, quarterly, and annual basis.
• Assess and enhance credit policies and Procedures.
• Lead strategy of credit stipulations processing systems to ensure file flow, high quality, regulatory compliance, and efficiency.
• Excel at working cross-functionally with Corporate Planning, Strategy, IT, Commercial, Risk, Operations to achieve industry’s best practices.
• Oversee credit risk processes such as welcome calls and Milestone reviews to ensure operational excellence.
• Conduct credit operations team’s business continuity plan and agent performance evaluations.  Ensure cross training matrix is up-to-date and critical functions are documented and can be performed in the event of disaster.

REQUIRED QUALIFICATIONS
 

• Bachelor's degree in business administration, finance, or related field.
• Minimum of 10 -15 years of experience in Risk, Credit Ops, Account Management, Servicing or related roles.
• Proven experience in Renewable Energy, Lending, Finance or related industries.
• Superior critical thinking, multitasking, and organizational skills.
• Exceptional verbal and written communication abilities, with the capacity to explain complex concepts clearly and concisely.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Demonstrated ability to drive strategic initiatives and operational improvements.

PREFERRED QUALIFICATIONS

• An advanced degree in Business, Finance, and Risk is strongly preferred.
• Experience in Fintech lending industry
• Passionate, collaborative, and self-driven attitude to deliver value.

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.