Senior Compliance Analyst

Enfin is a financial services company that provides financing for residential solar PV and energy efficiency upgrades, backed by the PV panel manufacturer, Qcells. EnFin is seeking a Senior Compliance Analyst to work with various departments to investigate complaints, identify root causes, and implement solutions to ensure customer concerns are addressed promptly. Additionally, the Analyst will assist with efforts to enhance procedures and correct procedural or policy deficiencies.

The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, and problem solving and communication skills. This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with an in-office schedule that is set at the direct manager’s discretion in accordance with the company policies and procedures. Remote options are available for exceptional cases.

RESPONSIBILITIES

• Conduct thorough reviews of complaints, identifying root causes, and assessing adherence to regulations and internal policies
• Prepare and present comprehensive reports, including recommendations for improvement in complaint handling, policies, and procedures
• Develop and implement corrective action plans to address identified issues in complaint resolution processes
• Work collaboratively with Compliance leadership to ensure the effective implementation of corrective actions
• Promote a culture of fair lending practices and ethical complaint resolution within the organization
• Liaise with relevant departments (e.g., Customer Service, Legal) to ensure information sharing and coordinated efforts in addressing customer complaints
• Monitor and analyze complaint data to identify emerging trends and potential risks
• Perform other duties as assigned by the Senior Manager, Compliance & Audit or Chief Compliance Officer
• Ensure all complaints are approved for closure in a timely manner and adhere to the regulatory requirements
• Ensure the Complaint Report is provided to the third-party lender timely
• Ensure each complaint related to fraud has been referred to BSA
• Assist with coaching and mentorship of team members

REQUIRED QUALIFICATIONS

• Bachelor’s degree in finance, business, operations, or other related field
• Minimum of 5+ years of experience in finance, compliance, risk or operations environment
• Minimum of 5+ years’ experience in the fintech lending sector
• Comprehensive working knowledge of financial protection laws and regulations, as well as industry best practices associated with consumer lending and servicing is a bonus
• Excellent oral and written communication skills with the ability to communicate with executives
• Previous solar industry experience is a plus
• Proficiency in Microsoft Excel, Outlook, and Teams
• Strong skills in analytical thinking, priority-driven execution, and team collaboration
• Experience with CRM software, preferably Salesforce

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.