Partner Advisor Manager

POSITION DESCRIPTION:

This plays a crucial role in overseeing and enhancing the management of Enfin’s installer network. This role is responsible for supporting risk mitigation strategies and improving decision-making processes within accounts. It focuses on aligning merchant network interests with organizational goals and resolving installer issues efficiently. The primary aim is to bridge the gap between Operations and Risk by taking a proactive approach to pipeline management and operational processes, including net settlement and mitigating First Payment Defaults (FPDs). This role ensures that strategic decisions boost client success and organizational resilience.

This position may be remote or based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.

RESPONSIBILITIES:

• Provide quality quantitative information to aid in account management decision-making
• Manage the installer network through clear stratifications, setting expectations, and ensuring procedural execution
• Enhance the timeliness and efficiency of resolving installer issues
• Execute on net settlements, providing partners with accurate data on balances due and detailing how deductions will be applied
• Strategically manage pipelines by arranging payment plans with installers in a net negative state
• Engage with partners on upcoming FPDs, initiating discussions at 1-30 days post-FPD and pursuing net settlements after 45 days
• Address complaints by identifying root causes and delivering actionable items based on data like inspection reports and installer-provided permits
• Drive data-driven decision-making across the organization
• Act as a stakeholder in internal meetings for the Operations/Risk departments
• Conduct pipeline management meetings to track and address issues in partners’ progress
• Perform additional duties as assigned

REQUIRED QUALIFICATIONS

●        Bachelor’s degree – business management or related field with a minimum of 5+ solar industry operations experience in PPA/leases and/or loans preferred

●        Strong written and oral communications and the ability to influence parties to desired outcome

●        Ability to engage, maintain, and foster installer relationships

●        Ability to work cross functionally to drive process improvement and bring projects to completion

●        Demonstrated track record of successfully working on multiple projects and activities at one time; must possess ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight

●        Excellent time management and prioritization; enjoy operating in a dynamic and fast-paced environment

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.