Senior Manager, Vendor Management

EnFin’s servicers will speak with its voice to its customers. EnFin’s financial performance will be significantly determined by the successful performance of the people who pay their accounts in its portfolio. A solar financing agreement is a long-term obligation, and an investment in optimizing service strategy will optimize credit performance, financial returns, and reputational excellence. Developing and steering that strategy requires a leader with experience, vision, and obsessive dedication to the best execution for the company and the customer. Investing in the right leadership of servicing strategy and vendor excellence will help secure EnFin’s success.

This Senior Manager - Vendor Management role will lead the subservicing strategy, diligence, oversight and performance of subservicing vendor(s), with an emphasis on collection and recovery strategies and vendor accountability. This will include ongoing vendor scorecard and performance reviews, continual audit and oversight responsibilities, and driving strategy to ensure optimal portfolio performance and compliance with laws, rules and regulations.

RESPONSIBILITIES

• Lead scorecard development and enhancement for vendor performance
• Partner with internal and vendor personnel on collection and recovery strategies to improve portfolio performance
• Identify and develop preventive and corrective tactical actions to resolve and mitigate customer account delinquencies
• Set project targets and quantitative performance objectives. Hold vendors accountable for meeting them
• Drive strategy to be implemented by vendors to meet targets supporting business objectives
• Lead audit and oversight strategy and routine, including call monitoring and detailed account sampling
• Enhance call monitoring to identify areas of opportunity
• Review and enhance reporting to identify areas of risk and opportunity within the portfolio
• Engage in ongoing performance review discussions with the subservicer
• Report on collection metrics, portfolio risks, and provide recommendations for improvement to leadership team
• Partner with Capital Markets teams to secure capital sources
• Partner with cross-functional teams to enhance policies and procedures to improve the borrower and installer experience
• Governance that ensures compliance objectives are being met

REQUIRED QUALIFICATIONS

• 7+ years of experience in vendor oversight/management
• 5+ years in financial servicing
• 4+ years in the renewables space
• 7+ years management experience
• Deep understanding of servicing and collections strategy, regulations, standards and compliance in the renewable space
• Strong analytical skills with the ability to organize and manipulate large data sets from multiple sources
• Proven organizational leadership and negotiation skills. Demonstrated experience in problem solving, creativity, strategic thinking, fostering cooperation and teamwork
• Excellent relationship-building skills and the ability to collaborate across the organization
• Excellent verbal and written communication skills
• Ability to quickly adapt to change in a rapidly growing industry
• Ability to utilize data to drive servicing and collections strategy

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.