Customer Accounts Receivable Specialist

Description

As a Customer Accounts Receivables Specialist, you will play a crucial role in ensuring customer satisfaction by facilitating smooth financial transactions. Your primary focus will be on interacting with customers to resolve any issues preventing timely payment of invoices while maintaining a world-class customer experience. 

RESPONSIBILITIES

• Engage directly with customers to resolve inquiries and issues related to invoice payments, ensuring a high level of customer service and prompt resolution.
• Conduct routine payment outreach to encourage timely payments, negotiate solutions to discrepancies, and deliver a 5-star experience for our customers.
• Manage and resolve customer inquiries, providing clear and concise communication to prevent and resolve payment issues, and actionable solutions.
• Prepare and review weekly and monthly progress reports focusing on customer transactions and payment trends to enhance customer satisfaction and company cash flow.
• Maintain accurate records of customer interactions, transactions, comments, and resolutions.
• Collaborate with team members and vendors to ensure effective communication and complete customer satisfaction.
• Multitask and prioritize work in a dynamic, fast-paced environment

REQUIRED QUALIFICATIONS
 

• Minimum of 4 years of experience in a customer-facing role involving a financial product.
• Proficient with electronic remittance systems and intermediate knowledge of Microsoft Excel.
• Excellent verbal and written communication skills, with a proven ability to resolve customer issues effectively.
• Knowledge of basic contract law terms.

PREFERRED QUALIFICATIONS

• Background in the renewable energy industry is a plus.
• Experience in using financial software like QuickBooks Enterprise and SAP (preferred).
• Understanding of financial statements and general financial reporting.

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.