Manager, Order Management

RESPONSIBILITIES

• Oversee the Order Management team; lead and develop a team by onboarding, training, ongoing support, and performance management.
• Establish and monitor partner performance metrics, focusing on financier first-time approval rates, and implement closed-loop learning to address common issues.
• Develop and refine standard operating procedures and streamline processes to speed up the time from document submittal to cash collection.
• Ensure 100% accuracy and completion of sales contracts before transitioning to operations personnel.
• Manage resource allocation and workflow within the team to ensure optimal productivity and workload balance; set clear performance goals for the Order Management team, regularly reviewing progress and making necessary adjustments to meet business objectives.
• Drive cross-functional collaboration with Sales, Project Coordination, and Operations teams to improve overall process efficiency and customer satisfaction for Axia by Qcells.
• Manage and resolve paperwork deficiencies and stipulations with various parties to ensure solar contracts are correctly managed.
• Interface with lender financing portals to secure contract financing prior to equipment orders.
• Issue and approve work orders to third-party fulfillment vendors, ensuring prompt and accurate service delivery and payment.
• Provide feedback to team members on areas of success as well as performance improvement opportunities; analyze and monitor team performance to iteratively improve upon cycle times.
• Identify and implement opportunities for continuous improvement; review operational procedures and ensure conformance to industry best practices.
• Conduct interviews and screen candidates for consideration in hiring.
• Maintain accurate records in the CRM, fulfillment portal, third-party financier portals, and various other business tools.

REQUIRED QUALIFICATIONS
 

• Bachelor’s degree with 5-8 years of experience in operations management and analytics
• Strong people management skills with a proven track record in leading and developing teams.
• Impeccable attention to detail; detailed analytical thinker with the ability to recruit and lead quantitative talent
• Ability to exercise strong organizational, problem-solving, and analytical skills
• Excellent oral and written communication skills with the ability to present credit management, vision, and strategy in internal and external forums
• Entrepreneurial mindset and demonstrated ability to thrive in a high-growth environment
• Process-driven while finding long-term solutions

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.